Active Insights By Cfep Surveys

Services

UX/UI design

Web application development

Project Scoping

Technology

C#Bot and React Native

Brief

CFEP Surveys engaged WorkingMouse to create a responsive web application that can be implemented by healthcare organisations, ranging from your local GP to large hospitals with multiple locations.

Active Insights allows patients to voice their opinions based on scientifically based questions that will aggregate the data onto a dashboard with quick overviews and appropriate in-depth data displays that can be filtered by date range and captured demographics.

Let's take a deep dive

Understanding the problem

The goal was to design and develop a solution that supports the experience of the two key user types.

The first is to ensure that the patient experience data is delivered in real-time to healthcare administrators on a dashboard in an accurate and easy-to-digest format.

The second is to ensure that every patient should have the opportunity to give feedback in a user-friendly, inclusive, and approachable way that completed onsite using a provided device or own their own smart phone or computer with an internet connection.

Ideation & research

We designed Active Insights for two different types of users; the patients that would be making their feedback submission and the other type is healthcare organisation staff to be able to view the aggregated data, whether it is across all locations or per site, that could also be filtered by date ranges and collected demographics.

Designing with accessibility and user-friendly features was imperative. The user experience was a top priority due to the spectrum of patients across a wide range backgrounds that will use the service to voice their opinions. Users would also need to be able to access the feedback form in their own time, from any location.

As was ensuring that organisations had access to complete and accurate data that would allow the facilitation of change and in turn make the users feel that their feedback is making an impact.

The data that is collected has to be valid and meet the acceptance criteria expected across the gamut of health facilities that will use this application but also customisable enough to meet the specific needs of each location without affecting the integrity of the data.

After 0.5 week of Discovery, 1 month in development, 39 feature tickets...

The solution

CFEP engaged WorkingMouse to create a responsive web application that can be implemented by healthcare organisations, ranging from your local GP through to large hospitals with multiple locations. Active Insights allows patients to voice their opinions based on scientifically based questions that will aggregate the data onto a dashboard with quick overviews and appropriate in-depth data displays that can be filtered by date range and captured demographics.