A photo of a man point to a computer screen and a woman sitting next to them

The Power of Learning Pathways

At WorkingMouse, we believe that growth happens when learning is structured, accessible, and shared. That’s why we’ve built Learning Pathways—a framework designed to help our team develop new skills, share knowledge, and support each other’s professional growth.

A screenshot of the learning pathway model

Screenshot of the Learning Pathways Codebots model

The Four Levels of Learning

Every skill develops in stages, and we break it down into four key levels:

📝 Learn the Rule – Understanding the basics and foundational principles.

🔍 Know the Rule – Moving beyond memorisation to practical application.

💡 Break the Rule – Using experience to innovate and apply knowledge creatively.

🎓 Teach the Rule – Mastering a skill to the point where you can share it with others.

This approach ensures that learning isn’t just an individual effort—it becomes a shared experience that strengthens our team and improves the way we work together.

Learning Pathways in the Workplace

Having structured Learning Pathways means everyone—whether they’re new to the team or have been here for years—has a clear path to keep growing. It removes uncertainty around professional development and makes sure the right knowledge is available when it’s needed. The more we practice, apply, and share knowledge, the stronger our team becomes.

Screenshot of the Learning Pathways Codebots model

Ensuring Consistency with Our Customers

One of the biggest benefits of Learning Pathways is the consistency it brings—not just within our team, but in the way we work with our customers. When we train our employees using a structured approach, we make sure everyone follows the same high standards. That means no matter who a customer interacts with, they get the same level of expertise and support.

How Learning Pathways Reflect WorkingMouse Values

Mastery with Practice

Real growth doesn’t come from just reading a guide—it happens when we put knowledge into action. First, we learn the basics. Then, we refine those skills through experience until they become second nature. Eventually, we reach a level where we’re confident enough to challenge ideas, innovate, and teach others. The more we engage with what we learn, the more valuable it becomes.

Connection with Empathy

We don’t just focus on learning for ourselves—we make it easier for others to learn, too. Small actions, like updating documentation or sharing insights, make a big difference. We believe in ‘leaving breadcrumbs’—creating simple, accessible ways for knowledge to be passed on. When we help each other learn, we all move forward together.

Play with Purpose

Learning isn’t just about ticking off a checklist—it’s about real understanding. We make space for people to experiment with new ideas and refine their thinking. Innovation happens when we feel supported to learn and encouraged to think differently.

Balance with Direction

Keeping an internal knowledge base up to date is always a challenge, but we take a balanced approach. While we document key processes, we also rely on trusted external resources to stay up to date. Learning isn’t about memorising everything—it’s about knowing where to find the right information when you need it.

Conclusion

When learning is structured, it’s easier to grow. By building clear Learning Pathways, we empower our team to upskill, share knowledge, and create a workplace where growth is constant. Learning isn’t just a personal journey—it’s part of what makes WorkingMouse a strong, connected, and innovative team.

(07) 3606 0230

info@workingmouse.com.au

C1/55 Railway Terrace Milton
QLD 4064 Australia

QAssure
No. 20247

Made with ❤️ in Milton,

Brisbane (Meanjin) Australia.

WorkingMouse acknowledges the Traditional Owners and their continuing connection to land, sea and community. We pay our respects to them, their Elders, both past and present.

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