Digital Transformation in Government & Enterprise


Modernising legacy systems starts with Discovery—understanding what exists, capturing real business needs (not just assumptions), and identifying risks early. At WorkingMouse, this means engaging SMEs, modelling requirements with traceability, and focusing on like-for-like modernisation to reduce risk before optimisation. Discovery sets the foundation for successful delivery by aligning goals, compliance, and technical feasibility right from the start. …


WorkingMouse tackles estimation with a structured, evolving process grounded in real-world data, team experience, and open communication. Discover how we turn uncertainty into clarity. …


Cloud migration unlocks scalability, security & cost savings, but choosing the right approach is key. Explore strategies like rehosting, refactoring & SSO to modernise apps, overcome challenges like technical debt & ensure a smooth transition. Get expert insights to future-proof your business …


Cloud computing is essential for modern businesses, offering cost savings, scalability, strong security, innovation, and sustainability. It enables flexibility, enhances collaboration, and supports long-term growth. Now is the time to embrace the cloud and future-proof your operations. …


Digital transformation integrates technology across an organisation to enhance operations, value delivery, and customer experience. Benefits include better data insights, efficiency, cost savings, and new revenue streams, promoting agility and innovation. Challenges include resistance to change, security issues, legacy systems, costs, and unclear strategies. Success requires addressing people, setting clear objectives, creating a roadmap, and engaging experts. …


Not using cloud solutions means struggling with outdated systems that hinder business performance. Moving to the cloud, where services are hosted on remote servers, offers significant benefits: enhanced collaboration, scalability, cost efficiency, continuous delivery of updates, global market access, and strong data security. With 94% of companies leveraging cloud services by 2023, the cloud modernizes operations, improves flexibility, and cuts IT costs. Businesses can choose between public, private, or hybrid clouds based on their needs, and decide between Commercial Off-The-Shelf (COTS) or custom solutions. Adopting cloud solutions allows businesses to thrive in a digital world, streamline operations, and expand globally. …


In 2024, technology consulting will focus on structured team topologies, digital twin technology, and strong ESG priorities. Simplifying user experience, using model-driven metrics, and integrating meta and visual modeling are key trends. WorkingMouse aims to compete with major platforms through its advanced, integrated solutions. Adopting these trends will enhance efficiency and client satisfaction. …


By 2028, Queensland will advance digital transformation with digital IDs, cybersecurity, and inclusive services. Key goals include addressing diverse demographic needs, leveraging emerging technologies, and enhancing service delivery. Challenges involve managing legacy systems, data sovereignty, and attracting talent. Queensland's proactive approach aims to lead in digital innovation and set a high standard for government efficiency and engagement. …


In February 2024, WorkingMouse shared insights on "Composite AI & Models for Modernising Government Services" with the Queensland Government Customer and Digital Group. Composite AI involves combining various AI tools to leverage their strengths and address their weaknesses. Key updates include using AI tools like CoPilot for coding, optimizing problems, platform engineering, team topologies, and modeling for shared understanding. The session highlighted the importance of human oversight alongside AI to ensure accuracy and quality. For more details, see the presentation slides and case studies linked. …


The Queensland Government's new digital license is a step towards addressing the challenges of digital identity management. As traditional methods like email-based identification become obsolete due to security risks, emerging solutions such as government digital identities, secure third-party verification, and token-based authentication offer a more secure and streamlined approach. The Trusted Digital Identity Framework (TDIF) and initiatives like the National Digital Licence aim to harmonize and simplify identity verification. While technology advances, legal and regional inconsistencies pose challenges. Collaboration between government and private sectors, leveraging technologies like Thales' Digital ID Wallet, will be crucial for creating a secure and efficient digital identity ecosystem. …


In 2024, selecting the right project management software is crucial for ensuring efficient project execution and team collaboration. The best tools provide essential features like Gantt charts for scheduling, file storage, task delegation, calendar integration, and discussion boards. Key platforms include TeamGantt for smaller teams with unlimited free storage, Notion for small to medium-sized teams needing comprehensive tools, and Jira for larger teams or those using agile methodologies. GitLab stands out for development teams, integrating project management with DevOps, source control, and CI/CD pipelines. Each tool offers unique advantages based on your team’s size, budget, and specific needs. …


In 2024, customer success has evolved into a strategic growth engine for businesses, with Customer Success Managers (CSMs) playing a pivotal role in retention, revenue generation, and expansion. The traditional approach of sporadic client interaction has shifted toward continuous engagement, with CSMs specializing in either technical expertise or revenue-focused roles. Companies are embracing AI and data-driven strategies, using advanced analytics to enhance customer satisfaction and uncover growth opportunities. The integration of AI tools, real-time metrics, and personalized customer success approaches positions businesses for sustainable growth and long-term client retention. …


In 2024, successful innovation requires organisations to target early adopters and align technologies like AI, IoT, and XR with their strategic goals. The five-step business model innovation process—understanding the current model, assessing performance, recognising disruptions, addressing resistance, and implementing changes—guides companies toward sustainable growth. Combining traditional methods, such as acquisitions and innovation labs, with modern collaborative ecosystems involving internal and external innovators fosters a culture of continuous innovation. This approach ensures businesses stay competitive in a rapidly evolving technological landscape. …


Deciding between a mobile app and a web app is a crucial choice for businesses in 2024. Mobile apps offer superior speed, performance, and access to device features like cameras and GPS, but they come with higher development costs and the need for platform-specific builds. Web apps are cost-efficient, accessible across devices, and quicker to develop but rely on internet access and offer limited access to mobile features. The decision should be based on factors like your target audience, budget, desired functionality, and the time required to launch, ensuring the best fit for your business needs. …


In 2024, prioritising technology pain points is crucial for efficient business operations and long-term success. Start by assessing your current technology, identifying gaps, and evaluating how well it supports your business processes. Categorise pain points by their impact, focusing on critical issues first, and incorporate quick wins like AI tools or cloud solutions to enhance productivity. With security and compliance as top priorities, adopting a data-driven approach ensures businesses address pressing challenges while setting the foundation for future growth. Regular communication of progress keeps teams engaged and focused on achieving results. …


Digitising business processes into workflows helps businesses achieve consistency, reduce risk, and scale more efficiently. Workflows transform manual tasks into automated sequences, improving service quality and reducing costs. Key benefits include increased efficiency, the potential to monetise unique business processes through SaaS, and reducing reliance on key personnel. By defining and customising workflows to match business-specific processes, companies can modernise operations and unlock new revenue streams, as seen in examples like Aptus’ digital transformation. …


The pilot episode of a TV show serves as a test to gauge its success, a concept similarly applied in the software industry through piloting and testing. Product success and customer success are deeply interdependent, influenced by factors such as marketing, development, and operations. To set a product up for success, clearly define the problem it solves, launch a pilot to gather feedback, and continuously iterate based on insights, ensuring that the product meets both technical and customer needs.
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Digitisation is the process of converting physical information into a digital format, while digitalisation leverages digitisation to improve business processes. Digital transformation is the impact of digitalisation, driving enhanced business competitiveness. With the Australian government investing heavily in the digital economy through initiatives like quantum computing, AI, and the Digital ID System, now is the ideal time for businesses to embrace digital transformation to stay competitive and avoid being left behind by more innovative rivals. …


Working in a startup offers diverse experiences, giving you the chance to explore roles beyond your formal training and innovate freely without rigid processes. You’ll work closely with entrepreneurs, learn how to be self-sufficient, and make a noticeable impact on the company’s success, all within a vibrant and collaborative work environment. Startups also offer merit-based opportunities where age isn’t a barrier, helping you grow faster in your career compared to traditional corporate roles. …


In 2024, CIOs play a crucial role in aligning technology with business goals, driving innovation, and fostering customer-centric strategies. Key focuses include building scalable systems that enable reuse across applications, prioritising talent development to create a future-ready workforce, and strategically implementing AI and automation to boost efficiency. Additionally, CIOs must ensure technology investments align with long-term organisational goals while addressing cybersecurity, data strategies, and sustainability to stay competitive in a rapidly evolving landscape. …


Government departments can develop cost-effective software by first understanding the problem they aim to solve and exploring existing solutions, such as Commercial Off-The-Shelf (COTS) software, to minimise unnecessary development costs. Engaging stakeholders early, conducting interviews, and creating user personas helps ensure the software is accessible and meets user needs, while a Minimum Viable Product (MVP) allows for iterative improvements. By carefully planning, justifying the project with a strong business case, and continuously improving after release, departments can deliver high-quality, budget-friendly software that aligns with public service goals. …


As of 2024, WorkingMouse’s TrackerBot has received major updates, building on the foundation laid in 2023. TrackerBot, designed for the Australian Department of Defence, marks a significant leap forward in modernising Material Procurement Systems (MPS), offering enhanced flexibility, scalability, and control. The new system features innovative models such as the Entity, UI, and Meta models, all integrated with Codebots and built on a cutting-edge tech stack, aligning with the government’s push to phase out legacy systems. With its future-proof architecture and user-centric design, TrackerBot is set to revolutionise the way procurement is managed, improving efficiency and reducing costs for years to come. …


Each year, WorkingMouse connects with over a hundred individuals in South East Queensland regarding web and mobile app development. As advisors in this space, we’re often asked about other leading app development companies in the Brisbane area. Some notable competitors include Code Heroes, known for building enterprise apps using Flutter, Appello Software, a global company with expertise in AI and IoT, DreamWalk, famous for their No. 1 App Store rankings and expertise in React Native, App Gurus, offering comprehensive lifecycle development with cross-platform solutions, and Speedwell, specialising in bespoke solutions with Sitecore integration. Each company has its unique strengths, and it’s important to choose the one that best fits your project needs. …


In 2024, AI continues to drive innovation across industries by enhancing data analysis, automating processes, and improving customer experiences. Companies like Google and start-ups like X.ai are using AI to boost creativity, security, and efficiency in business. AI-driven consumer products like Amazon Echo also play a significant role in shaping daily life. As AI becomes more integrated into business and technology, its potential grows, but ethical considerations and safeguards are critical for its responsible use. WorkingMouse leverages AI to modernise legacy systems and improve project outcomes across sectors. …


In 2024, AI is reshaping the job market by automating routine tasks and creating new roles in AI management, data science, and cybersecurity. Rather than replacing jobs outright, AI is transforming them, leading to the rise of “augmented intelligence” where humans collaborate with AI to boost productivity. Upskilling has become essential, as more roles focus on creativity, empathy, and strategic thinking, which AI cannot yet replicate. While concerns about job displacement persist, AI is also opening opportunities for human ingenuity and innovation across industries. …


In 2024, choosing the right analytics tool depends on your business size, needs, and budget. Tools like Google Analytics GA4 and Firebase are great for beginners, offering insights into user behaviour across web and mobile apps. For advanced data visualisation, Power BI and Tableau are top picks, while Apache Spark excels in handling big data. Tools like Hotjar and Mixpanel focus on user behaviour, with heatmaps and real-time analytics for deeper insights. …


Technology Readiness Level (TRL), initially developed by NASA, is hardware-focused and assesses technological maturity across nine stages, making it less applicable to software development. Investment Readiness Level (IRL), designed by Steve Blank, helps startups gauge market fit and business viability but can be too broad for specific cases like app development. Both models provide valuable frameworks but require adaptation for fields like software and co-creation. In 2024, as technology evolves, more domain-specific models are needed to guide development and investment decisions effectively. …


Artificial Intelligence (AI) raises philosophical and ethical questions, especially around its deep learning capabilities, which mimic human brain processes. While AI’s potential for efficiency is significant, concerns about bias, unintended workarounds, and the ability to switch off autonomous systems remain. As AI evolves, ongoing discussions and research aim to mitigate risks and ensure safe advancements. Though these technologies are still in early stages, we must prepare for their future impact. …


Codebots is our proprietary tool that revolutionizes software development by integrating model-driven engineering, augmented intelligence, and DevOps. It automates coding tasks, streamlines operations, and boosts productivity, enhancing cost-effectiveness and resource use. Codebots supports large-scale modernisation and digital transformation, aligning with our ‘Jidoka’ methodology to balance automation with human input. It offers flexibility, prevents vendor lock-in, and has recently advanced to its fourth generation. For more on how Codebots drives innovation and efficiency, visit the Codebots website. …

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